Guest User
November 11, 2024
We last stayed here in 2018 and couldn’t believe how dated this hotel has become, exactly the same as the first time we stayed back in 2012. We arrived early for our stay at 10am, as we entered reception area there was a smell like sewers, not nice at all (go to the crowne plaza if you want to smell a good hotel lol) this smell was there our entire stay. I have given 2 stars simply because they gave us our room early, otherwise it would have been one star. The reception area is dated and in need of upgrading with a better smell as you enter The lifts are not smooth and what’s with the silver duck rape around the outside of it? Same green carpets in the corridors, just disgusting and dirty The room furnishings were exactly the same, pictures, chairs, everything. Then comes the beds, ok if you like really hard mattress, you know when you put a sheet under the blankets in a child’s bed in case they wee in it, well these beds have that and every time you move the crinkle noise wakes you up. Bathrooms, well they’ve took the bath out, left the bath taps in and added a long shower hose that takes at least 5 minutes to warm up, the taps on the sink don’t hang over enough for you to get your tooth brush under. Very poor workmanship on installations, if a professional trades person done that in my house I wouldn’t be paying them. Food at breakfast was ok but basic again nothing had changed in the restaurant. Pool area is lovely apart from it’s windy. Hotels location to the marina is perfect This hotel may have been 4 star when it was built but I’d give it a 2 plus rating now. If you want a great hotel then domes lake is the best, booked already for next year to ensure I can get a room this time rather than leaving it and having to stay in a poor hotel like this. I would gut this hotel, rip it all out and modernise it and you would have a great hotel. Sorry this is just how we felt about it, never again Staff were very nice and helpful!